Terms & Conditions

INTRODUCTION

RANZA PRODUCTS understands the importance of safeguarding your information. This Privacy Notice sets out how we use your information and the steps we take to ensure your privacy remains protected.

RANZA PRODUCTS offers , natural haircare products sold online, through retailers and our distributors RANZA PRODUCTS is represented by Innovative Beauty Labs ltd,71 Tempest Street, WV2 1AA,, Wolverhampton.United Kingdom.

This Privacy Notice applies to personal information processed in line with the Data Protection Act 2018 (GDPR) collected, used, disclosed, stored and shared (collectively “used”) by RANZA PRODUCTS

HOW DO WE COLLECT YOUR INFORMATION?

As you interact with us, we’ll collect your information in several ways.

If you contact us through our website, by email, by social media, phone, text, Whats App or other messaging service or purchase items from our online store or our distributors, we will collect the following information in order to deliver our services and any contractual obligations to you and respond to any queries:

Your name
Your postal address, if provided
Order details
Contact details (email / telephone)
Health data (hair complaints), if provided
Financial or payment information such as your card details if a purchase has been made.

We collect the following information about you automatically, through technical means such as Cookies, when you browse our store:

Internet protocol (IP) address

Country geolocation using IP address

Browsing data linked to Google Analytics.

See section 7 below for more details.

We collect photographs, videos and other social media postings, with your consent.

WHAT DO WE DO WITH YOUR INFORMATION?

We’ll use the information we collect about you in a variety of ways. For example, we’ll use it to fulfil your orders, to analyse and improve how our business and websites work, and, where we have your consent, to provide you with marketing updates. We will never sell your information to any third party, and we only use your information when we have a lawful basis for doing so.

Lawful basis for processing:

To fulfil our contractual obligations or enable us to enter into a contract with you	We collect the minimum amount of personal data needed to process and fulfil orders.
We will obtain your consent for marketing.If you want to withdraw this consent, you can do so at any time – for more information see the Your Rights section.	We will periodically send emails to the address you provide so you can receive details of new products and other updates.Marketing cookies are used to to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
Where we have a legal obligation	We will keep the required financial records for financial reporting and accounting purposes, e.g. copies of receipts.
Where we have a legitimate interest in using your information (and this legitimate interest is not overridden by your own rights as an individual):	We will use the information automatically collected about you through technical means such as Cookies to analyse how visitors use our website so that we can understand how visitors engage with RANZA PRODUCTS and improve how our website works. We will make use of publicly posted reviews, comments and responses to surveys to support the promotion of our products and services. We also keep a record of transactions and correspondence so that we can pursue or defend legal claims or complaints.

HOW WILL YOUR INFORMATION BE SHARED?

We will share the information we collect about you with our service providers to the extent necessary for purposes outlined above. We may also disclose your personal information if required to do so by law.

Sharing your information with other third parties:

Where RANZA PRODUCTS uses third party service providers, we may disclose your personal information – but they will only use your information to the extent necessary to allow them to perform services on our behalf.

RANZA PRODUCTS will share your information with the following categories of service providers:

Categories of 3^{^rd} parties with whom we may share data:

	Names (if available)
Payments / transactions providers working on our behalf	PayPal, iZettle and Stripe,
IP intelligence providers, working to locate internet visitors and show relevant content and ads, perform analytics, enforce digital rights, and efficiently route internet traffic. Using cookies and key words.	Geo IP, Google AdWords, Google Analytics
Online social media and social networking service who jointly capture personal data posted by you or shared with us.	Facebook, Instagram, YouTube
Third party providers who provide services such as scanning, printing, backup or webhosting, on our behalf.	Apple inc,

Other circumstances in which we may share your information:

From time to time we may need to disclose your information to law enforcement agencies or regulators.

RANZA PRODUCTS takes steps to ensure that the third parties we engage to provide services to you on our behalf use your data in accordance with this Statement. Such third parties may be located outside the European Economic Area (“EEA”) and to the extent that this is the case, the following Section 5 will apply.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Notice or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

INTERNATIONAL TRANSFER

RANZA PRODUCTS may transfer your information outside the EEA, to locations in which data protection standards are less strict. When doing this, we will take steps to ensure that your information remains protected in line with this statement.

It is not at all unusual for information to be transferred internationally e.g. where servers used to host your information are located abroad.

SECURITY

To protect your personal information, we have put in place appropriate technological and organisational measures and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, this information is not stored by RANZA PRODUCTS but is processed on our behalf by third parties who ensure that your information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption or higher. Although no method of transmission over the Internet or electronic storage is 100% secure, we can confirm that these providers follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

We use cookies and similar technologies on our site.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

CHILDREN

Our site is not directed at those under the age of 16 and customers must have credit or debit cards to make purchases. We will not process images of children unless we have obtained parental consent

DATA RETENTION

RANZA PRODUCTS will keep your information only for as long as is reasonably necessary for the purposes set out in this statement. Where you are a customer this is usually at least for as long as you remain a customer.

We will retain some of your information after you cease to use our services, where this is necessary to meet our legal obligations, such as tax and accounting purposes.

Retention of personal data

When determining the relevant retention periods, we will consider factors including:

our contractual obligations and rights in relation to the information involved;
legal obligation(s) under applicable law to retain data for a certain period;
statute of limitations under applicable law(s);
(potential) disputes; and
guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information once it is no longer needed.

YOUR RIGHTS

Subject to certain conditions, you will, be able to exercise certain rights in respect of your information. Further information about your rights can be obtained from your national data protection authority – which in the UK is the Information Commissioner’s Office (ICO). You can exercise these rights by contacting us using the details set out below. In almost all circumstances these rights will be free to exercise, although if requests are made on a repeated or manifestly unfounded basis, or extend beyond a reasonable request, we may charge a reasonable administrative fee.

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights.

The right of access. You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Notice).

The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by getting in contact with us.

The right to erasure. This is also known as ‘the right to be forgotten’ and enables you to request the deletion or removal of your information that we hold.

The right to object to processing. You have the right to object to certain types of processing, and you can exercise this right by contacting us using the details set out below.

The right to restrict processing. You have right to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but will not use it further.

The right to data portability. You have rights to obtain and reuse your information for your own purposes across different services. If this right is applicable, we will provide you with an accessible copy of your information so that you can use a similar service elsewhere.

The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the ICO.

The right to withdraw consent. If we rely on your consent as the lawful basis for processing your information, you may withdraw your consent at any time. However, doing so will not make unlawful the actions we have taken with your personal data before you withdrew your consent. You can withdraw your consent to the processing of your information at any time by contacting us using the contact details set out below.

CONTACT INFORMATION

If you would like to exercise Your Rights, register a complaint, or simply want more information about this Privacy Notice or how we use your data, please get in touch with us at:

info@ranzaproducts.com

71 Tempest Street

Wolverhampton
wv2 1AA

England

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy and will post any changes on our site.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it